Property context
import { Aside, LinkCard, CardGrid } from ‘@astrojs/starlight/components’;
motel4 answers guest questions only from property details you enter in Dashboard → Property Settings. If information is not there, the AI will not invent it — it will offer to connect the caller or take a message.
Required for good answers
Section titled “Required for good answers”| Category | Examples |
|---|---|
| Basics | Name, address, published phone, room count, property type |
| Times | Check-in, checkout, early/late policies, quiet hours |
| Access | Directions, parking (free/paid/location), after-hours entry, lockbox codes if applicable |
| Policies | Pets (fees/restrictions), smoking, cancellation, ID requirements |
| Amenities | Wi-Fi name/password, breakfast hours, pool/gym, laundry, ice |
| Escalation | When to transfer — emergencies vs routine questions |
Optional but high-value
Section titled “Optional but high-value”- Nearby restaurants, grocery, gas
- OTA booking policies (“we honor Booking.com rates for direct calls”)
- Seasonal notes (pool closed in winter, construction alerts)
- Group/event policies
What motel4 does not do
Section titled “What motel4 does not do”- Connect to your PMS or booking engine
- Invent rates, availability, or policies not in your context
- Make reservations — it captures booking intent (dates, contact info) for you to confirm
Updating context
Section titled “Updating context”- Log into motel4.ai.
- Open Property Settings.
- Edit fields and save — changes apply on the next call.
After major updates (new Wi-Fi password, seasonal pool hours), make a quick test call to verify.
Wrong answer on a live call?
Section titled “Wrong answer on a live call?”- Read the transcript in your dashboard.
- Fix the field in Property Settings.
- Test again with the same question.
If the AI said something not in your context at all, email hello@motel4.ai with the transcript — that is treated as a priority issue.