Call forwarding

Quickstart Full setup from account to first test call.

Troubleshooting Calls not reaching motel4? Start here.

Configure your phone provider to forward calls to your motel4 number. Forwarding is set with your carrier, not inside the motel4 dashboard.

Find your motel4 forwarding number in Dashboard → Phone Settings.

Once forwarding is on, guest calls reach motel4 when you choose — all day, after hours, or when your line is busy.

Most owners use no-answer forwarding

Staff rings first; after 4–5 rings unanswered calls go to motel4. You keep answering live calls yourself during the day.

Forwarding types

Type	When to use
Forward all	24/7 AI coverage; every call goes to motel4 immediately
Forward on no-answer	Staff rings first; unanswered calls go to motel4 after ~4–5 rings
Forward on busy	Second simultaneous call forwards when your line is in use
After hours only	Configure in Business hours instead of (or in addition to) carrier settings

You can combine no-answer and busy forwarding on most systems.

AT&T — mobile (cell)

Replace YOUR_MOTEL4_NUMBER with the digits from Dashboard → Phone Settings (include country code, e.g. 15551234567).

Forward on no-answer (recommended): Dial **61*YOUR_MOTEL4_NUMBER**11*20# then press Call. Forwards after ~20 seconds if you don’t answer.

Cancel conditional forward: Dial ##61# and press Call.

iPhone (forward all): Settings → Phone → Call Forwarding → enter your motel4 number. This sends every call to motel4 — use Business hours in motel4 if you only want coverage part-time.

AT&T — landline and business

Forward all: Dial *72, then your motel4 number. Wait for confirmation. Cancel: *73.

Forward on no-answer: Dial *92, then your motel4 number. Cancel: *93.

Forward on busy: Dial *90, then your motel4 number. Cancel: *91.

Portal: att.com/business → Phone Features → Call Forwarding.

Verizon — mobile (cell)

Replace YOUR_MOTEL4_NUMBER with digits only (e.g. 15551234567).

Forward all: Dial *71YOUR_MOTEL4_NUMBER and press Call. Wait for two beeps.

Cancel: Dial *73 and press Call.

Forward on no-answer: Use the same **61*... pattern as AT&T if your line supports conditional forwarding, or use iPhone/Android settings → Call Forwarding → Forward when unanswered.

Verizon business

Forward all: Dial *72 + motel4 number + #. Cancel: *73.

Portal: verizon.com/business → Manage Services → Call Forwarding.

For conditional forwarding on some lines, contact Verizon Business support at 1-800-922-0204.

T-Mobile (mobile)

Replace YOUR_MOTEL4_NUMBER with your motel4 forwarding number (with country code).

Conditional forward (no answer): Dial **61*+YOUR_MOTEL4_NUMBER# and press Call.

Cancel: Dial ##61# and press Call.

Forward all (iPhone): Settings → Phone → Call Forwarding → enter motel4 number.

Forward when unanswered (Android): Phone app → Settings → Calls → Call Forwarding → Forward when unanswered.

VoIP (RingCentral, Vonage, Ooma, Grasshopper)

Use your admin portal:

• RingCentral: Admin Portal → Phone System → Call Handling & Forwarding → add motel4 number (recommend 4 rings before forward).
• Vonage: Admin Dashboard → Extensions → Call Forwarding → external number.
• Ooma Office: Settings → Extensions → Call Handling → forward after N rings.
• Grasshopper: Settings → Extensions → Forwarding → add motel4 number.

Cable landline (Spectrum, Comcast, Cox)

Spectrum Business: business.spectrum.com → Voice → Call Forwarding → external number. Or dial *72 + motel4 number (landline). Cancel: *73.

Comcast Business: business.comcast.com → Voice → Call Forwarding. Support: 1-800-391-3000.

Cox Business: Cox Business portal → Phone → Call Forwarding, or contact business support.

Use forward on no-answer if you want staff to answer during the day.

Google Voice

1. Open voice.google.com → Settings → Calls.
2. Under Call forwarding, add your motel4 number.
3. Enable Forward calls to linked numbers and select motel4 for after-hours or all calls.

Note: Google Voice is best for small properties using a Voice number as their published line. If your main line is a landline or PBX, use carrier forwarding instead.

Other landline provider

If your carrier is not listed:

1. Call your provider’s business support line.
2. Ask for no-answer call forwarding to an external number.
3. Give them your motel4 number from Dashboard → Phone Settings.
4. Ask for a 20-second ring timeout before forward (about 4–5 rings).

To remove forwarding later, call the same support line and ask them to disable call forwarding on your line.

Other VoIP provider

1. Log into your VoIP admin panel.
2. Look for Call Routing, Failover, or Call Forwarding.
3. Set no-answer forwarding to your motel4 number.
4. Save and test from a cell phone.

Hotel PBX (Mitel, Avaya, Cisco)

Configure forwarding on the main incoming trunk, not individual room extensions. Share this with your IT vendor:

• Rule: Call-forward-no-answer (CFNA) on the main hunt group or front-desk line
• Destination: Your motel4 number (E.164 format from Phone Settings)
• Ring timeout: ~20 seconds before forward

Email hello@motel4.ai with your PBX make/model if you need exact steps.

Verify forwarding

Call your property number from a cell phone. If motel4 does not answer, see Troubleshooting — calls not forwarding.

Undo forwarding

Carrier / type	Cancel code or action
AT&T mobile (conditional)	##61# + Call
Verizon mobile (forward all)	*73 + Call
T-Mobile mobile	##61# + Call
AT&T landline (forward all)	*73
AT&T landline (no-answer)	*93
AT&T landline (busy)	*91
VoIP / cable / PBX	Disable rule in admin portal
Unknown provider	Call provider: “Remove call forwarding”

Remove forwarding before changing phone providers or your published property number.