Setup guide
Quickstart (short version) Same five steps, condensed.
Call forwarding by carrier AT&T, Verizon, VoIP, PBX — dial codes.
Test call checklist Questions to ask before going live.
This guide expands each setup step with the detail owners ask about most often.
Step 1 — Create your account
Section titled “Step 1 — Create your account”- Visit motel4.ai/signup — email/password or Google.
- Verify your email from the inbox link.
- Choose a plan: B&B ($44/mo), Motel ($129/mo), or Hotel ($299/mo). All include a 30-day money-back guarantee.
Step 2 — Add property details
Section titled “Step 2 — Add property details”This is the most important step. The AI answers only from what you enter here.
Include at minimum:
- Property name, address, phone, property type, room count
- Check-in and checkout times; early/late policies; after-hours arrival (lockbox, key pickup)
- Driving directions, parking cost/location, entry codes
- Pet, smoking, noise, cancellation policies
- Wi-Fi network and password (or “ask at front desk”)
- Breakfast, pool, laundry, and other amenity hours
See Property context for a full checklist of fields guests ask about.
Step 3 — Configure escalation
Section titled “Step 3 — Configure escalation”In Dashboard → Escalation Settings:
| Contact | Purpose |
|---|---|
| Emergency | Fire, flood, medical — must be reachable 24/7 |
| General escalation | Complaints, “I need a manager,” complex issues |
| Triggers | Emergencies, explicit transfer requests, complaints (customizable) |
Test by calling and saying “I need to speak to someone.”
Step 4 — Set up call forwarding
Section titled “Step 4 — Set up call forwarding”- Copy your motel4 forwarding number from Dashboard → Phone Settings.
- Enable forwarding with your carrier — not inside motel4.
- Choose a mode:
| Mode | Best for |
|---|---|
| Forward all | 24/7 AI or dedicated after-hours line |
| Forward on no-answer | Staff answers first; AI catches overflow (~4–5 rings) |
| Scheduled | Day vs night — see Business hours |
Carrier-specific steps: Call forwarding.
Step 5 — Make a test call
Section titled “Step 5 — Make a test call”From a different phone, call your property number and ask:
- “What time is checkout?”
- “Where do I park?”
- “What’s the Wi-Fi password?”
- “I need to speak to someone at the front desk.”
Wrong answers → update Property Settings → call again. Calls not reaching motel4 → Troubleshooting.
Full checklist: Test your first call.
You’re live
Section titled “You’re live”When the test passes, you’re done. Monitor the first few real calls in your dashboard. Set calendar reminders for seasonal updates (pool hours, breakfast times, holiday policies).