Quickstart
Get motel4 answering guest calls in five steps. You keep your existing property number — forwarding sends calls to motel4 when you want it to.
Before you start
Section titled “Before you start”- Your property’s published phone number (the one on Google, Booking.com, your sign)
- Access to your carrier or VoIP admin (portal login or phone to dial star codes)
- Basic facts guests ask about: check-in/out, parking, Wi-Fi, pets, directions
Step 1 — Create your account
Section titled “Step 1 — Create your account”- Sign up at motel4.ai/signup (email or Google).
- Verify your email from the inbox link.
- Pick a plan: B&B ($44/mo), Motel ($129/mo), or Hotel ($299/mo). All plans include a 30-day money-back guarantee.
Step 2 — Add property details
Section titled “Step 2 — Add property details”The AI answers only from what you enter. If it’s not in your profile, the AI won’t invent it.
Include at minimum:
- Property name, address, room count
- Check-in and checkout times (plus early/late policies if you have them)
- Directions, parking, and how guests enter after hours
- Pet, smoking, and cancellation policies
- Wi-Fi name/password or “ask at front desk”
- Breakfast hours, pool hours, amenities
Edit anytime in Dashboard → Property Settings.
Step 3 — Configure escalation
Section titled “Step 3 — Configure escalation”In Dashboard → Escalation Settings:
| Contact | When it’s used |
|---|---|
| Emergency contact | Fire, flood, medical, safety — must be reachable 24/7 |
| General escalation | Complaints, “I need a manager,” complex issues |
| Triggers | Defaults: emergencies, explicit transfer requests, complaints |
Step 4 — Set up call forwarding
Section titled “Step 4 — Set up call forwarding”- Copy your motel4 forwarding number from Dashboard → Phone Settings.
- Turn on forwarding with your carrier — Call forwarding by carrier has dial codes and portal links.
- Choose what fits your operation:
| Mode | Best for |
|---|---|
| Forward all | After-hours only line, or 24/7 AI |
| Forward on no-answer | Staff answers first; AI catches overflow (~4–5 rings) |
| Scheduled | Day vs night routing in Business hours |
Step 5 — Test your first call
Section titled “Step 5 — Test your first call”Call your property number from your cell phone (not the office handset on the same line).
Ask like a guest would:
- “What time is checkout?”
- “Do you have parking?”
- “What’s the Wi-Fi password?”
- “I need to speak to someone at the front desk.”
If answers are wrong → update Property Settings and call again. If calls never reach motel4 → Troubleshooting.
You’re live
Section titled “You’re live”When the test call looks good, you’re done. Calls are logged in your dashboard with transcripts and summaries.
Next
Understand what guests experience
Read how forwarding, AI answers, and escalation work together — so you know what to expect on real guest calls.