Do I need a new phone number?
No. Guests keep calling your existing property line. You turn on call forwarding with your carrier so unanswered (or all) calls route to motel4.
Answer guest calls when your team can't
Independent hotel and motel owners use motel4 to catch after-hours calls, overflow, and booking inquiries — on the phone number guests already dial. No hardware. No PMS. About 15 minutes to go live.
| 15 min | Typical setup from signup to first test call |
| $44–$299/mo | B&B, Motel, and Hotel plans — see pricing |
| 30 days | Money-back guarantee on every plan |
Start here
Pick the guide that matches where you are right now.
Quickstart Five steps: account → property details → escalation → forwarding → test call.
Call forwarding by carrier AT&T, Verizon, T-Mobile, VoIP, cable, and hotel PBX — dial codes and portal links.
How it works What guests hear, what the AI knows, when calls escalate, and what shows up in your dashboard.
Plans and pricing B&B $44, Motel $129, Hotel $299 — included minutes and overage explained plainly.
Business hours routing Ring staff during the day, AI after hours — or the other way around.
Troubleshooting Calls not forwarding, wrong answers, or escalation not working — fix it fast.
Common owner questions
Will it make up rates or availability?
No. The AI answers only from property details you enter. If it doesn't know, it says so and offers to connect the caller or take a message.
What if there's an emergency?
You set a 24/7 emergency contact. Fire, flood, medical, and safety calls transfer immediately when that line is reachable.
Can I try before I commit?
Every plan includes a 30-day money-back guarantee. Run a test call from your cell before you tell guests anything changed.
Ready to stop losing calls?
Get your first test call done today
Most owners finish setup in one sitting. If forwarding is confusing, start with the carrier guide — that's usually the only tricky part.
Stuck? Email hello@motel4.ai or book a walkthrough.